Privacy Policy

Privacy Policy for WApp Chat (walinks.net)

At WApp Chat, accessible from https://wapp.chat, your privacy is not just a legal requirement, it is part of the trust you place in our platform. This Privacy Policy outlines how we collect, use, store, and protect your information when you access or use our services including WhatsApp link generation, QR code creation, analytics dashboard, multi-agent links, form links, catalog links, branded links, and any other feature offered via our web platform.

1. Information We Collect #

We collect different types of personal and non-personal information based on how you use our platform:

1.1 Information You Provide Directly #

WhatsApp number: Used to generate click-to-chat links
Email address: Used for login, communication, verification, and support
Custom message content: Used for generating pre-filled messages in WhatsApp links
Form data (optional): When you use WaLinks Forms
Business or brand name (optional): Used for branded link generation or profile listing
Payment details: Collected securely by third-party providers (e.g., Stripe, Razorpay)

1.2 Automatically Collected Data #

When you use WApp Chat, we automatically collect:

IP address
Device type, operating system, and browser info
Geolocation (approximate)
Usage data (page views, clicks, time spent)
QR code scans
Click analytics for each generated link

1.3 Cookies and Tracking Technologies #

We use cookies and tracking pixels to:

Keep you logged in
Store your preferences
Measure usage for analytics
Prevent abuse and spam

You can control cookies via your browser settings. Disabling cookies may limit some features.

2. How We Use Your Information #

We use the collected data for the following purposes:

To provide, operate, and maintain our services
To generate WhatsApp links and QR codes accurately
To display analytics and click statistics in your dashboard
To support link redirection and branded shortlink routing
To allow multilink pages, agent systems, and WhatsApp catalogs
To personalize your user experience and respond to your preferences
To process payments and renewals securely via trusted third-party providers
To communicate with you for support, account activity, and updates
To detect and prevent fraudulent use, abuse, and unauthorized access

We do not sell your personal data to any third party.

We may share your information with trusted services that help us operate WApp Chat:

All vendors are required to follow strict data protection standards.

4. Data Storage and Security #

Your data is stored on secure cloud servers (like Supabase and Vercel) with the following protections:

Encryption at rest and in transit (HTTPS, SSL, AES-256)
Role-based access control to limit internal data access
Secure API architecture to avoid data exposure
Database backups with retention for recovery

We conduct periodic audits and security checks to ensure your data remains safe.

5. User Rights and Control #

You have the right to:

Access your data stored on WApp Chat
Edit or update your profile or linked details
Request deletion of your account and data
Export certain data in a machine-readable format
Withdraw consent for non-essential cookies or marketing communications

To make a request, contact us at support@wapp.chat or visit the Data Deletion Request Page on our website.

6. Data Retention #

We retain your data only as long as necessary:

Accounts and user-generated links: Retained until deleted by the user or deactivated
Analytics and QR logs: Retained for up to 12 months to support tracking and usage stats
Billing and payment history: Retained for at least 5 years as required by financial laws
Deleted data: Permanently erased within 30 days from request or account termination

7. Children's Privacy #

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that a child has provided us with data, we will delete it immediately.

8. International Users #

If you are accessing WApp Chat from outside India, please note that your data will be transferred to, stored, and processed in India and may also be processed in other countries where our service providers operate. By using our platform, you agree to this transfer.

9. Legal Compliance #

We comply with the following laws and data protection guidelines:

General Data Protection Regulation (GDPR – EU residents)
California Consumer Privacy Act (CCPA – California residents)
Indian IT Act & Data Protection Bill (as applicable)

You may contact your local data protection authority if you believe your rights are being violated.

10. Updates to This Policy #

We may update this policy to reflect new features, third-party integrations, or legal changes. Any major changes will be notified through:

Email notification (if you have an account)
Banner on your WaLinks dashboard
Update on our website

We encourage you to review this page from time to time.

11. Contact Us #

If you have any questions, requests, or concerns regarding this Privacy Policy, please reach out to us:

WApp Chat 📧 Email: support@wapp.chat 🌐 Website: https://wapp.chat

By continuing to use WApp Chat, you confirm that you have read, understood, and agreed to this Privacy Policy.