Privacy Policy

Privacy Policy for WappChat (walinks.net)

Privacy Policy for WApp Chat (walinks.net)

At WApp Chat, accessible from https://wapp.chat, your privacy is not just a legal requirement, it is part of the trust you place in our platform. This Privacy Policy outlines how we collect, use, store, and protect your information when you access or use our services including WhatsApp link generation, QR code creation, analytics dashboard, multi-agent links, form links, catalog links, branded links, WhatsApp automation, contact import, approved template campaigns, and any other feature offered via our web platform.

1. Information We Collect #

We collect different types of personal and non-personal information based on how you use our platform:

1.1 Information You Provide Directly #

  • WhatsApp number: Used to generate click-to-chat links
  • Email address: Used for login, communication, verification, and support
  • Custom message content: Used for generating pre-filled messages in WhatsApp links
  • Form data (optional): When you use WaLinks Forms
  • Business or brand name (optional): Used for branded link generation or profile listing
  • Imported contact data: Phone numbers, names, tags, metadata, opt-in status, opt-in source, opt-in time, opt-out status, and related consent records that you upload or sync
  • WhatsApp automation data: Template names, campaign settings, message variables, external event payloads, delivery status, webhook data, and message logs needed to operate automations
  • API and integration data: API key metadata, request timestamps, idempotency keys, event IDs, failure reasons, retry status, and integration audit logs
  • Payment details: Collected securely by third-party providers (e.g., Stripe, Razorpay)

1.2 Automatically Collected Data #

When you use WApp Chat, we automatically collect:

  • IP address
  • Device type, operating system, and browser info
  • Geolocation (approximate)
  • Usage data (page views, clicks, time spent)
  • QR code scans
  • Click analytics for each generated link

1.3 Cookies and Tracking Technologies #

We use cookies and tracking pixels to:

  • Keep you logged in
  • Store your preferences
  • Measure usage for analytics
  • Prevent abuse and spam

You can control cookies via your browser settings. Disabling cookies may limit some features.

2. How We Use Your Information #

We use the collected data for the following purposes:

  • To provide, operate, and maintain our services
  • To generate WhatsApp links and QR codes accurately
  • To display analytics and click statistics in your dashboard
  • To support link redirection and branded shortlink routing
  • To allow multilink pages, agent systems, and WhatsApp catalogs
  • To import contacts, manage opt-in and opt-out status, queue approved template campaigns, and process WhatsApp automation events
  • To send, track, retry, and audit WhatsApp messages, templates, workflows, and delivery events
  • To enforce anti-spam, acceptable-use, and consent requirements
  • To personalize your user experience and respond to your preferences
  • To process payments and renewals securely via trusted third-party providers
  • To communicate with you for support, account activity, and updates
  • To detect and prevent fraudulent use, abuse, and unauthorized access

We do not sell your personal data to any third party.

3. Sharing of Information #

We may share your information with trusted services that help us operate WApp Chat:

All vendors are required to follow strict data protection standards.

Depending on the features you use, information may be processed by or transmitted to:

  • Hosting, database, logging, monitoring, analytics, and email providers
  • Payment providers for subscription and billing operations
  • Meta, WhatsApp, or approved WhatsApp Business Platform providers when you send messages, sync templates, receive delivery updates, or connect WhatsApp Business features
  • Integration services you configure, such as CRMs, form tools, spreadsheets, automation platforms, or webhooks

When you upload contacts or trigger automations, you represent that you have the required rights, notices, permissions, and consent to provide that data to WApp Chat and to use it for the configured messaging purpose.

4. Data Storage and Security #

Your data is stored on secure cloud servers (like Supabase and Vercel) with the following protections:

  • Encryption at rest and in transit (HTTPS, SSL, AES-256)
  • Role-based access control to limit internal data access
  • Secure API architecture to avoid data exposure
  • Database backups with retention for recovery
  • Server-side secrets and API key hashing where applicable
  • Audit logging for security, abuse prevention, queue processing, and automation events

We conduct periodic audits and security checks to ensure your data remains safe.

5. User Rights and Control #

You have the right to:

  • Access your data stored on WApp Chat
  • Edit or update your profile or linked details
  • Request deletion of your account and data
  • Export certain data in a machine-readable format
  • Withdraw consent for non-essential cookies or marketing communications
  • Opt out from receiving WhatsApp messages from a business using WApp Chat, where that business provides an opt-out method or where required by law

To make a request, contact us at support@wapp.chat or visit the Data Deletion Request Page on our website.

If you are an end recipient of messages sent by a WApp Chat customer, the customer is usually the controller or owner of your contact data. We may need to direct some access, deletion, opt-out, or consent disputes to that customer while still taking reasonable steps to investigate abuse reports.

6. Data Retention #

We retain your data only as long as necessary:

  • Accounts and user-generated links: Retained until deleted by the user or deactivated
  • Analytics and QR logs: Retained for up to 12 months to support tracking and usage stats
  • Contact, campaign, template, delivery, and automation logs: Retained while the customer account is active or as needed for service operation, dispute handling, security, abuse prevention, legal compliance, and audit purposes
  • API and security logs: Retained as needed to investigate abuse, fraud, unauthorized access, delivery issues, and platform integrity events
  • Billing and payment history: Retained for at least 5 years as required by financial laws
  • Deleted data: Permanently erased within 30 days from request or account termination

7. Children's Privacy #

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that a child has provided us with data, we will delete it immediately.

8. International Users #

If you are accessing WApp Chat from outside India, please note that your data will be transferred to, stored, and processed in India and may also be processed in other countries where our service providers operate. By using our platform, you agree to this transfer.

9. Legal Compliance #

We comply with the following laws and data protection guidelines:

  • General Data Protection Regulation (GDPR ā€“ EU residents)
  • California Consumer Privacy Act (CCPA ā€“ California residents)
  • Indian IT Act & Data Protection Bill (as applicable)

You may contact your local data protection authority if you believe your rights are being violated.

10. Updates to This Policy #

We may update this policy to reflect new features, third-party integrations, or legal changes. Any major changes will be notified through:

  • Email notification (if you have an account)
  • Banner on your WaLinks dashboard
  • Update on our website

We encourage you to review this page from time to time.

11. Contact Us #

If you have any questions, requests, or concerns regarding this Privacy Policy, please reach out to us:

WApp Chat šŸ“§ Email: support@wapp.chat šŸŒ Website: https://wapp.chat

By continuing to use WApp Chat, you confirm that you have read, understood, and agreed to this Privacy Policy.