Thank you for choosing WApp Chat. We are committed to offering tools that help you manage your WhatsApp-based communication, marketing, and customer engagement with ease. This Refund & Cancellation Policy clearly explains the terms and conditions that apply to our billing system, subscription plans, cancellations, renewals, and eligibility for refunds. We encourage you to review this document before purchasing or upgrading any paid plan.
1. Free Access and Trials #
- Most of our core services, such as WhatsApp link generation and QR code creation, are available under the Free Plan with no upfront payment or credit card required.
- Occasionally, we may offer free trials on select Pro features. These trial periods give users access to premium features for a limited time without billing.
- At the end of a trial, unless manually cancelled by the user, the subscription automatically transitions into a paid plan, and billing will begin as scheduled.
- Trials are restricted to one per account, per user. Using multiple accounts to take advantage of repeated free trials is considered a violation of our terms.
2. Subscription Plans (Pro) #
WApp Chat offers monthly and yearly paid subscription plans that provide advanced tools including:
- Access to advanced click analytics dashboards
- QR codes with high-resolution export and branding support
- Multi-agent chat distribution system
- Multilink landing pages to showcase teams or products
- Custom branded short URLs with vanity slugs (e.g., wapp.chat/yourbrand)
- WhatsApp product catalog integration and form-to-chat links
All billing is processed securely using third-party gateways such as Stripe and Razorpay, depending on user location and availability.
3. Refund Policy #
We operate under a no-refund policy for all Pro subscription plans once a billing cycle (monthly or yearly) has started. This is because paid features are unlocked instantly and consumed from the moment the plan activates.
Refunds Will Not Be Issued For: #
- Incomplete or partial usage of the subscription period
- Forgetting to cancel before the auto-renewal date
- Disinterest or dissatisfaction after activation
- Unused features during the subscription cycle
- Termination of account due to terms of use violations
That said, we value fairness. If you were mistakenly charged multiple times or experienced a system billing failure, you may email our support team within 7 days of the transaction. Refunds in these cases are handled on a case-by-case basis and may be offered at our sole discretion.
4. Cancellation Policy #
- Users may cancel their subscription anytime directly from the account settings section.
- Cancelling a subscription does not delete your WApp Chat account. It only stops future billings.
- After cancellation, the Pro features will remain active until the end of the current billing period. You will not be billed again unless you manually resubscribe.
- On expiration, your account will automatically be moved to the Free Plan, retaining basic features.
- Any Pro-specific data such as advanced analytics or branded links may become inaccessible or archived during the downgrade, but your basic link data and QR code history will remain intact.
5. Auto-Renewals and Billing Cycles #
- All Pro subscriptions are set to auto-renew by default. This is to ensure uninterrupted service unless you cancel manually.
- Monthly plans renew every 30 days from the purchase date.
- Yearly plans renew on the anniversary of the purchase date.
- We attempt to send reminders via email prior to renewal, but it is ultimately the user's responsibility to manage and cancel subscriptions ahead of time.
- No proration or partial refunds are issued for mid-cycle downgrades.
6. Failed or Disputed Payments #
- If a recurring payment attempt fails (due to insufficient funds or expired cards), we may attempt to retry the payment over a short grace period.
- During this grace period, Pro features may be paused until payment is received.
- If a user files a chargeback or disputes a transaction without first contacting our support team, their account may be immediately suspended or permanently banned, as this violates our fair use agreement.
7. Contact for Billing Support #
We're here to assist you. If you need to report a billing error, request cancellation help, or inquire about charges:
📧 Email: support@wapp.chat Subject Line: Billing Support – WApp Chat Please include:
- Your account email address
- Transaction ID or payment method used
- Date of the transaction
- A brief description of the issue
Our team aims to respond within 24–48 business hours.
8. Policy Updates #
This Refund & Cancellation Policy may be updated from time to time to reflect changes in our billing systems, feature availability, third-party providers, or regulatory requirements. All changes will be posted on this page with the revised effective date.
We encourage users to review this page regularly. Continued use of the service after changes implies your acceptance of the revised policy.
By purchasing or renewing a WApp Chat subscription, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy in full.