Route WhatsApp conversations across the right team
Use WhatsApp multiagent routing to distribute inbound chats across sales or support teams. Choose automatic round robin assignment or let visitors pick the most relevant agent for their request.
A practical way to scale WhatsApp conversations
When all inbound demand flows through one WhatsApp destination, response quality often depends on who notices the message first. Multiagent routing gives businesses a structured way to spread conversations across a team.
This is especially useful for support desks, sales teams, clinics, agencies, and any operation that needs faster response times, clearer ownership, or better distribution of chat volume.
Why teams use multiagent routing
- More consistent coverage
- Better routing clarity
- Stronger operations
right team
Create the group
01
Add agents, departments, or destinations that should receive conversations.
Choose the mode
02
Use round robin to distribute load or let visitors choose the agent.
A practical way to scale WhatsApp conversations
Round Robin Distribution
Assign new chats across active team members in sequence so conversations are spread more evenly.
Choose Your Agent
Let customers select a person, team, or specialty based on what they need before the conversation begins.
Faster First Response
Route incoming chats to the next available path instead of waiting behind one overloaded contact point.
Operational Visibility
Track how routing performs and understand which teams or agents receive more volume.
Route WhatsApp conversations across the
Sales Teams
Distribute inbound opportunities across multiple sales reps.
Department Support
Route inquiries to sales, support, bookings, or general service.
Clinics and Services
Let customers choose a specialist, location, or consultation type.
High-Volume Campaigns
Reduce bottlenecks when many users message at the same time.
Frequently Asked Questions about Multiagent Routing
How does WhatsApp round robin routing work?
Each new chat is assigned to the next eligible team member in sequence. This helps distribute conversations more evenly.
Do multiple agents have to share the same WhatsApp number?
Not necessarily. The routing layer can direct visitors from one public entry point to different agent destinations.
What happens when an agent is unavailable?
Routing can skip unavailable paths and continue to active options, which helps reduce dead ends and delayed responses.
Build a more scalable WhatsApp team workflow
Set up your team, choose a routing model, and give customers a more reliable path into the right conversation.
Configure Team Routing